Refund Policy

We want every Foldora experience to be worth it. If something goes wrong, here’s what to expect.

1. Service issues

If your laundry is not returned within our stated window, or if the quality falls short (e.g., stains not properly addressed after we accepted the order), contact us within 48 hours of delivery. We’ll re-wash the affected items for free or refund the affected portion of the order.

2. Cancellations

• Cancelled more than 12 hours before pickup: full refund (no fee).
• Cancelled less than 12 hours before pickup: $10 fee, remainder refunded.
• Missed pickup (nobody at door for two attempts): non-refundable $10 service fee.

3. Method & timing

Card/PayPal refunds are issued to the original payment method and typically appear within 5–10 business days. Referral credits used on an order are automatically restored to your account.

4. Non-refundable

• Custom / rush requests once processing has started.
• Items lost or damaged beyond the limits of our Damage Policy.

5. Contact

Email info@foldora.ca with your order ID and photos, and we’ll get it sorted within one business day.